Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Silk Road Imports. Throughout the site, the terms “we”, “us” and “our” refer to Silk Road Imports. By accessing or using our website and purchasing from us, you agree to be bound by these Terms of Service and our policies.
SECTION 1 – USE OF OUR WEBSITE
By using this site, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or guardian.
You agree not to use our website for any unlawful purpose or in a way that may damage, disable or impair our services.
SECTION 2 – PRODUCTS
We make every effort to ensure product descriptions, specifications and images are accurate. However:
- product appearance may vary
- specifications may change without notice
We reserve the right to limit quantities or discontinue products at any time.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase.
We reserve the right to:
- accept or decline any order
- cancel or amend orders due to errors or availability
Orders are only confirmed once payment has been received and processed.
SECTION 4 – PRICING & GST
All prices displayed on our website are in New Zealand Dollars (NZD) and are exclusive of GST unless stated otherwise.
GST and shipping are calculated at checkout.
We reserve the right to correct pricing errors and cancel orders where necessary.
SECTION 5 – SHIPPING & DELIVERY
Delivery timeframes are estimates only and not guaranteed.
For large, bulky or heavy items (including scaffolding equipment):
- shipping may be quoted separately
- additional charges may apply
Risk of loss or damage passes to the customer once goods are dispatched.
SECTION 6 – PRODUCT USE & RESPONSIBILITY
Products must be used in accordance with relevant safety standards and regulations.
The purchaser is responsible for ensuring:
- correct installation and use
- compliance with all applicable safety requirements
We accept no liability for misuse of products.
SECTION 7 – RETURNS & REFUNDS
All returns and refunds are governed by our Refund Policy.
SECTION 8 – THIRD-PARTY SERVICES
We may provide access to third-party tools or services. These are provided “as is” and we are not responsible for their operation or content.
SECTION 9 – LIMITATION OF LIABILITY
To the maximum extent permitted by New Zealand law, Silk Road Imports is not liable for any indirect, incidental, or consequential loss arising from the use of our products or services.
SECTION 10 – DISCLAIMER
All products and services are provided “as is” without warranties except as required under New Zealand law.
SECTION 11 – CONSUMER GUARANTEES ACT
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.
Where goods are supplied for business purposes, the Consumer Guarantees Act may not apply to the extent permitted by law.
SECTION 12 – INTELLECTUAL PROPERTY
All content on this website is owned by or licensed to Silk Road Imports and may not be used without permission.
SECTION 13 – PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
SECTION 14 – GOVERNING LAW
These Terms are governed by the laws of New Zealand.
SECTION 15 – CHANGES
We may update these Terms at any time. Continued use of the website constitutes acceptance of any changes.
SECTION 16 – CONTACT
For any questions, contact:
Silk Road Imports
info@silkroadimports.co.nz
21-39 Jellicoe Rd, Panmure, Auckland 1072
021 346 742 / 021 326 172